Shipping policy

Free Worldwide Shipping

We are pleased to offer Free Standard Shipping on all orders, regardless of your location. Because our products are oversized and require specialized handling, we partner with professional freight carriers to ensure your order arrives safely.

Processing Time

All orders are processed within 5–10 business days. Due to the nature of oversized items, each piece undergoes a final quality inspection and specialized crating/packaging to prevent damage during international transit.

Estimated Delivery Times

Shipping oversized goods globally involves complex logistics, including sea or air freight, port handling, and local specialized trucking. Therefore, delivery times are estimates, not guarantees.

  • Europe: 2 – 4 weeks

  • North America (USA, Canada): 3 – 5 weeks

  • Asia & Oceania: 4 – 6 weeks

  • Rest of the World: 5 – 8 weeks

Please note: These timeframes may be extended due to customs clearance procedures, global logistics delays, or peak seasons. We appreciate your patience as we prioritize the safe delivery of your items.

Specialized Delivery (Curbside Delivery)

Please be advised that for oversized items, delivery is typically "Curbside".

  • The carrier will deliver the item to the curb or the end of your driveway.

  • Drivers are not authorized to bring items inside your home, up stairs, or perform assembly.

  • We strongly recommend arranging assistance to move the item into your premises upon arrival.

Tracking Your Order

Once your order is handed over to the international carrier, you will receive a shipping confirmation email with a tracking number. For oversized freight, tracking updates may sometimes have gaps while the item is in transit between international hubs.

Customs, Duties, and Taxes

When shipping internationally, your package may be subject to import duties, taxes, and customs fees levied by the destination country.

  • These charges are not included in our price and are the sole responsibility of the customer.

  • Customs policies vary widely; please contact your local customs office for more information.

Inspection and Damage Protocol

Your satisfaction is our priority, but oversized items are more sensitive during long-distance transport.

  1. Upon delivery, you must inspect the packaging thoroughly.

  2. If you notice any significant damage to the box/crate, please write "Damaged upon arrival" on the delivery receipt before signing.

  3. Take photos of the packaging and the product and contact us at collecthor.uk@gmail.com within 48 hours. This allows us to file a claim with the carrier and resolve the issue for you.

Incorrect Address & Failed Delivery

If a delivery fails because the provided address was incorrect or the customer was unreachable after multiple attempts by the carrier, the customer may be responsible for additional storage fees or return shipping costs.

Contact Us

If you have any questions about the shipping status of your specific order, please reach out to us at:
Email: collecthor.uk@gmail.com